Privacy Policy

Voiceterm (“we,” “us,” or “our”) respects your privacy and is committed to protecting any personal information that you may provide. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our wholesale VoIP services (“Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

1. Account Information:

   • Registration Data: When you create an account, we may collect your name, company name, email address, billing address, and phone number.

   • Payment Data: Payments and related personal information (like credit card details) may be processed by our third-party payment processor (e.g., Stripe). We do not store your credit card information on our servers.

2. Usage Information:

   • Call Data Records (CDRs): Details such as call duration, time, and recipient phone numbers (when necessary for billing and service delivery).

   • IP Addresses and Device Information: Information about the device you use to access our Services, including IP addresses, browser type, and operating system.

3. Communications:

   • Customer Support: When you contact support, we may collect additional details to assist with troubleshooting or service improvement.

   • Email and Marketing: We may maintain records of your correspondence with us, including any marketing preferences.

4. Cookies and Similar Technologies:

   • We use cookies, web beacons, and similar tracking technologies on our website to enhance user experience and for analytics. You can control cookie settings in your browser; however, disabling cookies may affect certain functionalities on our site.

2. How We Use Your Information

1. Service Provision: We use your information to authenticate users, deliver VoIP services, track usage, and facilitate billing.

2. Customer Support: Your information helps us respond to inquiries, troubleshoot issues, and provide technical assistance.

3. Improvements and Analytics: We analyze usage data to understand user behavior, improve our Services, and develop new features or offerings.

4. Legal and Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

1. No Sale of Personal Information: We do not sell, trade, or rent your personal data to third parties.

2. Service Providers: We may share your data with trusted third-party vendors and partners who help us deliver and maintain our Services (e.g., payment processors, hosting providers). These parties are contractually obligated to use your data only as necessary to provide the services on our behalf and in accordance with this Privacy Policy.

3. Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to valid legal requests from government agencies.

4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or transfer of assets.

4. Data Retention

We retain your personal information for as long as is necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When the information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.

5. Security Measures

We maintain industry-standard administrative, technical, and physical safeguards to protect your personal information. These measures include encryption, secure data storage, and regular audits of our systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

1. Access and Update: You may access, correct, or update your personal information by logging into your account or contacting us directly.

2. Opt-Out of Communications: You can opt out of receiving promotional emails or newsletters by following the unsubscribe instructions in the email or contacting us.

3. Do Not Track (DNT): Our Services do not currently respond to DNT signals in browsers.

4. Cookies: You can manage your cookie preferences via your browser settings; however, some website features may not function properly if cookies are disabled.

7. International Data Transfers

If you are accessing our Services from outside the region where our servers are located, please note that your information may be transferred to, stored, and processed in a different country. We take steps to ensure your data is protected in accordance with this Privacy Policy and any applicable laws.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a new “Last Updated” date on our website and, in some cases, by emailing you. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: support@voiceterm.com

• Phone: 702-605-2400